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Customers wanting “good” wireless service is a bar too-high

Posted by wicked September - 2 - 2014 - Tuesday Comments Off

Angry Wireless Customer nevermorenonsense

Over the last few years, wireless service on the whole has been improving in the United States. In some cases, wireless providers had nowhere to go but up as they were consistently finishing dead last in customer satisfaction rankings dating back to 2009. In fact, just last year Sprint was still finishing last or near dead last in most customer satisfaction rankings. In those same rankings, T-Mobile and AT&T received average results while Verizon did indeed get good marks.

In a recent survey conducted by traffic management vendor Vasona Networks, 72 percent of consumers said that they expect their mobile networks to provide “good mobile data performance.”

Vasona therefore took these results to mean that such a high number of people wanting “good” service was too much to expect from our wireless carriers. In fact, according to Vasona’s press release, a consumer wanting good service meant that “consumers have increasingly stringent expectations when it comes to mobile broadband.”

“As mobile operators expand 4G service, consumers are setting a high bar for broadband performance.” - John Reister, Vasona VP Marketing & Product Management

Considering that Americans pay the most in the world for their mobile data plans, why is it that crazy to demand “good” service?

SenzaFili_CostPerBit SenzafiliConsulting

Other results include:

  • The importance of mobile Internet performance when choosing a service provider rose from 29% in 2013 to 32% this year;
  • Expectations of “good mobile data performance” rose from 64% to 72%; and
  • Respondents who hold their mobile operator most responsible when apps don’t function properly rose from 40% to 55%.


Source: FierceWireless;

New info suggests AT&T will have very brief Moto Maker exclusivity period

Posted by wicked September - 2 - 2014 - Tuesday Comments Off

moto_x1_white_front_tktechnews_090114

Some new information suggests AT&T will have a very small window of exclusivity with Moto Maker for the new Motorola Moto X+1. Previous reports suggested the new Motorola device’s Moto Maker customization would be available on both AT&T and Verizon, possibly with simultaneous launches and availability. Now sources are saying AT&T will actually get a brief three-day period when they will be the exclusive source for the Moto Maker program.

Verizon fans may be bummed by this, but it is still a big improvement compared to last year’s launch when AT&T had a much longer exclusive period for Moto Maker. There is still no word on when T-Mobile or Sprint may carry the device or get access to the Moto Maker program. That information may come out in the next few days though once the device is officially announced.

source: TK Tech News

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AT&T continues to threaten cities with lawsuits unless given what they want

Posted by wicked August - 30 - 2014 - Saturday Comments Off

FCC-lobbying-illustrator

As this site has mentioned a number of times, it is rather unbelievable to see internet service providers (ISP’s) continue to pass on wiring a large portion of the country yet then object to residents in those areas wanting to pay for fast internet themselves. Granted, the ISP’s make sure to receive all the tax benefits from those areas whether they are wired or not.

Whenever a major ISP is entering a new market, they scream about needing a “level playing field” yet they turn around and do everything they can to make it as difficult as possible for competitors to enter those same markets.

AT&T can be seen as a prime example of a company who likes to cry about that “level playing field” yet turn around and threaten that area with a lawsuit if the city doesn’t give AT&T whatever it wants.

  • When citizens in Georgia were tired of having JUST 3 Mbps connections through AT&T DSL with no alternative, AT&T tried to ban competition by claiming that the “rules of the road should be fair.”
  • When AT&T didn’t want to compete in Wisconsin, they lobbied politicians to try and pass legislation which banned such competition. AT&T whined about fairness and claimed that this bill was just “fiscal responsibility.”
  • When AT&T’s state contract with Mississippi was coming to an end and a number of school districts in Mississippi were complaining heavily about the poor service that AT&T was giving them, AT&T simply got the state government to extend the state contract WITHOUT competitors even having a chance to bid. Oh, and the contract is hidden from the public.

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When politicians are trying to push through anti-municipal broadband bills and are also accepting donations from the corporate-funded groups, Verizon, AT&T, Comcast and Time Warner Cable, should we be surprised when the politicians screw the public for financial purposes?

“Whatever happened to localism or local control? This amendment means the federal government will tell every local citizen, mayor, and county council member that they may not act in their own best interests. Any such amendment is an attack on the rights of individual citizens speaking through their local leaders to determine if their broadband needs are being met.” - Rep. José Serrano (D-N.Y.), The Hill

Now, we have another shining example of how AT&T deals with local/state governments that are not playing ball with them.

According to the Center for Public Integrity, State Sen. Janice Bowling, a Republican from Tullahoma, Tennessee, put forth a bill in Tennessee which would expand a cities ability to offer broadband when an ISP was not servicing that same area.

Bowling had this crazy idea due to many of her rural constituents having little to no service from commercial providers, like AT&T and Charter. Meanwhile, a municipal broadband program would offer her constituents speeds about 80 times faster than AT&T and 10 times faster than Charter.

“We don’t quarrel with the fact that AT&T has shareholders that it has to answer to,” Bowling said with a drawl while sitting in the spacious wood-paneled den of her log-cabin-style home. “That’s fine, and I believe in capitalism and the free market. But when they won’t come in, then Tennesseans have an obligation to do it themselves.” - Janice Bowling, Center for Public Integrity

Bowling eventually met the state’s three largest telecommunications companies in AT&T, Charter, and Comcast and was pushed to kill the bill.

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After Bowling refused to kill the bill, AT&T decided to tell Bowling how they would approach the situation if she did not do what AT&T wanted:

Bowling, described as “feisty” by her constituents, initially beat back the effort and thought she’d get a vote. That’s when Joelle Phillips, president of AT&T’s Tennessee operations, leaned toward her across the table in a conference room next to the House caucus leader’s office and said tersely, “Well, I’d hate for this to end up in litigation,” Bowling recalls. The threat surprised Bowling, and apparently AT&T’s ominous warning reached her colleagues as well. Days later, support in the Tennessee House for Bowling’s bill dissolved. AT&T had won. - Janice Bowling, Center for Public Integrity

Or how about we ask a local mayor who found his residents to be extremely under-served by the incumbent broadband providers:

When Tullahoma began planning its fiber optic network in 2004, “it got unpleasant real fast,” said Steve Cope, who was mayor at the time. “When you get into broadband you begin stepping on the toes of some of the big boys, the AT&Ts and Charters of the world. They don’t want the competition, and they’ll do anything to keep it out.” - Center for Public Integrity

As the Center for Public Integrity noted, restrictions are routinely put on the current municipal broadband programs which make those programs all but guaranteed to fail. For example, in a number of states, local incumbent providers get laws passed which force the municipal program to sign up an unrealistic percentage of the population within a short period of time or else the entire thing will be scrapped.

When Kansas was considering an extremely restrictive municipal broadband bill, politicians used language written by the state’s lobbying group who had members such as Comcast, Cox and Time Warner Cable.

MunicipalBroadbandPropoganda

Basically, AT&T wants a free-market system that is free when it helps them and completely restricted when it hurts them. That is why they spent money on hiring 15 lobbyists in the state of Tennessee alone. In Tennessee, AT&T’s giving in the 2014 election cycle was more than $370,000, almost five times what it was in 2000.


Source: Center for Public Integrity;

AT&T’s $100 new line promotion is back!

Posted by wicked August - 29 - 2014 - Friday Comments Off

AT&T logo [aa] (2) gruntzooki/Flickr

Carriers have been all about throwing around cash incentives for the past couple weeks. It all started when T-Mobile offered a free year of unlimited 4G LTE data to those who switch from the other 3 major carriers. Cricket then responded by offering a $100 credit to those who switch from T-Mobile (specifically).

T-Mobile’s archenemy and Cricket Wireless owner was not going to keep its arms crossed, though. Without making much fuzz, the AT&T is now bringing back its $100 credit for new lines. The battle is real, and though AT&T didn’t say much this is probably their way of discretely giving Magenta the finger.

john_legere_t-mobile_hero iMore

It’s relatively simple to take advantage of this deal, but it has its conditions. Of course, this is only for new lines, but subscribers must also sign up for AT&T Next to take advantage of this offer. Take care of those two factors and your bill credit will show up on your account 3 months after.

By the way, this bill credit offer has an expiration date.

With all the juicy details out of the way – which company are you giving your cash to? T-Mobile’s deal is very enticing to those who need their unlimited data, but Cricket’s $100 credit may be tempting as an immediate reward. AT&T’s deal is definitely a process, but it’s a good incentive, nonetheless.

By the way, this bill credit offer has an expiration date. You best make a decision quick if you are thinking of going with AT&T! You need to sign up before September 30th, giving you about a month to take care of business.


Source: AT&T;

AT&T Offers $100 Bill Credit When Activating New Line Through Next Program

Posted by Tim-o-tato August - 29 - 2014 - Friday Comments Off

From now until September 30, customers who activate a new line of service through AT&T’s Next program will receive a $100 bill credit. With Next, customers are told that device envy is a thing of the past, as those who are enrolled can upgrade to the newest smartphones without fear of an upgrade fee or activation fee. 

AT&T Next is offered in two different plans, the Next 12 (a 20-month installment plan) or Next 18 (a 24-month installment plan). Each plan offers the same benefits, with no annual contract and zero money down for your device purchases.

If this sounds like a good deal to you, go grab that free $100 credit.

Via: AT&T

AT&T Offers $100 Bill Credit When Activating New Line Through Next Program is a post from: Droid Life

New and current customers will receive $100 bill credit for activating a line on AT&T Next

Posted by wicked August - 29 - 2014 - Friday Comments Off

AT&TNext

Starting today, new and existing AT&T customers who activate a new AT&T Next line with a smartphone will receive $100 credit to their bill. AT&T, like other carriers and their similar plans, offers customers a chance to purchase a new smartphone or upgrade to a new one with zero money down, no upgrade fees or activation fees. The added caveat to Next is no annual service contract. Payments for a new phone are instead broken down over a 20 or 24 month installments. Of course there’s debate over whether or not these types of plans are worth it. That being said if you’re looking to take advantage of this, you can do so at any AT&T retail store or online at att.com/100credit. However this offer is a limited time deal and you’ll have until Sept. 30, to take advantage.

source: AT&T

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Mystery Motorola Device Stops by FCC, Likely New Moto X Headed for AT&T

Posted by Kellex August - 29 - 2014 - Friday Comments Off

An FCC filing for a device made by Motorola and with AT&T written all over it (in terms of connectivity) has arrived, a device that we can only assume is the next Moto X (or Moto X+1). The device falls under FCC ID IHDT56QA1 and is linked below in case you want to look through the documents yourself. 

Why do we think this is the new Moto X headed for AT&T? Well, it sports all of AT&T’s bands, from GSM (850/1900) to LTE (2, 4, 5, 7, 17). And that’s almost all that we have to go on, since this filing actually hides other details of the device. The thing is – what other device could it be? Motorola is going to unveil the new Moto X next week in Chicago, so an FCC filing for the phone ahead of time only makes sense.

The image above gives us measurements as well, numbers that point to a device that is similarly sized to the Galaxy S5. The FCC measurements indicate that this Motorola phone is 140×72.6mm – the Galaxy S5 is 142×72.5mm. The new Moto X is expected to sport a 5.2-inch display, with much less bezel than the GS5, which would certainly put them around the same size, even with a slightly larger display on the new Moto.

Edit:  Since many are assuming that the FCC’s measurement of 149mm across the display screen means a 5.9-inch display on the phone, I’ll have to stop you there. Keep in mind that the LG G3 has a 5.5-inch display with minimal bezel, yet it measures 146.3×74.6mm. There is no way that the new Moto X can measure 140×72.6mm, yet have a display that is .4-inches bigger than the LG G3. It’s just not possible. The FCC filing is likely just misrepresenting the situation here a bit by putting “display screen” on the image to indicate that this is the front of the phone. These measurements are for the entire phone, not just the display.

We should point out that the FCC label and model number appears to be located on the bottom of the phone, something we can confirm as being true for the new Moto X. Information we have received from sources leads us to believe that the back of the new Moto X will be clean, without FCC markings.

Other variants of the device for other carriers have yet to appear. Once those do, we will be sure to pass that info along.

moto x fcc

moto x fcc1

Via:  FCC
Cheers Justin!

Mystery Motorola Device Stops by FCC, Likely New Moto X Headed for AT&T is a post from: Droid Life

AT&T One Mini gets updated with Sense 6

Posted by wicked August - 29 - 2014 - Friday Comments Off

Ending the chapter of HTC’s Sense 6 rollout, AT&T has officially released a firmware update that will bring HTC’s latest custom Android UI to last year’s One Mini. With Android 4.4 already in its belt, this latest Sense update lets HTC’s 2013 mini flagship stand head to head with the newer One mini 2, at least in terms of software features.

Sense 6.0 brings a variety of changes across the board, but the most immediate ones will be the color coded themes. This will let users easily identify HTC apps simply based on their colors, like orange for music, blue for calendar, and black for settings. BlinkFeed has also been enhanced to use continuous scrolling for browsing and has also been relocated to a side panel for easy access even as it stays out of the way when you don’t need it. Other HTC apps have similarly been updated, like the Camera’s new Zoe mode or Sense TV’s fresh new look.

Along with these HTC-specific changes, AT&T is also pushing out some of its own, in particular the addition or update of pre-installed apps (a.k.a. bloatware) like AT&T Addressbook, Uber, Yahoo Mail, and Ready to Go.

All in all the, update is noted to come at a large 550 MB size, so a stable Internet connection and ample storage space will be required. Although the update shouldn’t be invasive or destructive, it wouldn’t hurt to make a backup of important files. Users will be able to manually check for the update from Android’s Settings app. Once the update has been successful, the Software Version number on your device should now be 4.13.502.3.

SOURCE: AT&T

AT&T halts Android 4.4.3 update for HTC One (M8), severe battery drain to blame

Posted by wicked August - 29 - 2014 - Friday Comments Off

LG G3 Vs HTC One M8-52

AT&T has halted updates to the HTC One (M8) just a short time after pushing it live. Users began receiving Android 4.4.3 recently, but an outcry of battery drain concerns have convinced AT&T to stop the update for review.

Although most users expected Android 4.4.4, HTC took all the important security fixes and lumped them into their Android 4.4.3 update for the HTC One (M8). Other than the Android fixes, HTC included extra optimization for Bluetooth, cellular connectivity and WiFi.

Also in the now delayed update are a few app updates to the Camera and Gallery apps, Power History inclusion to the Settings menu, improvements to the HTC Sync Manager, and some tweaks to BoomSound, Motion Launch and Quick settings.

htc one m8 press

The equivalent update has already pushed out to Sprint, T-Mobile and many European owners of the HTC One (M8) and Verizon users are expected to see the update soon as well. Expected in the update for Verizon will be HTC’s take on extreme power saving, promising to deliver up to 8 hours for each 1% of battery discharge.

AT&T has not mentioned how long it will take to get the Android 4.4.3 update back on track. Hopefully they can knock out this battery drain bug soon, and that users do not have to wait for the Android L release update to see changes. On the flip side, AT&T has not made mention what plans there are to help users that have already seen the update and are suffering from rapid battery drain.

Have you received the Android 4.4.3 update for your AT&T HTC One (M8) – how has your battery life been?


Via: Android Central;
Source: Phone Arena;

AT&T LG G3 Vigor user guide leaks online

Posted by wicked August - 28 - 2014 - Thursday Comments Off

LG_G3_Vigor_User_Manual_AT&T

A couple of weeks ago, we learned that the LG G3 S would be renamed to the G3 Vigor for Sprint, but it appears AT&T is getting the device as well. In fact, the user guide has leaked online. The model is D725 (Sprint is LS885) and it features a 5-inch IPS LCD 720p (1280 x 720) display, a 1.2 GHz quad-core Snapdragon 400 processor, 1 GB of RAM, 8 GB of internal storage, 8 MP rear camera, 2 MP front-facing camera, 2,540 mAh battery, and Android 4.4.2. You can download the English manual from the link below.

Download Manual

source: MyLGPhones

 

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