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6 common problems with the Samsung Galaxy S5 and how to fix them

Posted by wicked October - 20 - 2014 - Monday Comments Off

The Samsung Galaxy S5 was one of the most anticipated phones this year. Designed to be powerful and professional, it’s as feature-packed as ever, and certainly has a lot to offer. However, just like any other smartphone, the Galaxy S5 is not without its issues. With that in mind, we take a look at some of the most common problems that users have been experiencing with their Samsung Galaxy S5, and offer some potential solutions on how to fix them.

Disclaimer: The Samsung Galaxy S5 is still a great phone and customers should not be put off by the problems listed below. You will likely not face any of these issues.


Problem #1 – Doesn’t charge, or charges slowly

samsung galaxy s5 gold back cover battery 1

Some users have reported that they cannot get their device to charge as quickly as they would like. In some cases, the phone does not charge at all, while in others, it only charges at a very slow rate.

Potential Solutions:

  • This problem can take place after the phone has been exposed to water or experienced some form of shock from an accidental bump or drop. If your phone has suffered physical damage, then your only option will be to try and get a replacement handset.
  • Make sure that you are using the equipment that came with your handset. You should be using a wall charger and USB cable that was approved and sent by Samsung, as other accessories may use different voltage parameters and could cause charging problems.
  • Check whether the outlet is faulty by trying a different power outlet, or attempting to charge another device from the same power outlet.
  • Check that your USB cable is working properly by attempting to connect your handset directly to your computer or laptop.

Problem #2 – Issues with the touchscreen

samsung galaxy s5 aa (36 of 36)

Some users have reported that the device does not respond to their touch as it should, or registers ghost touches.

Potential Solutions:

  • Make sure that the protective case or screen protector you are using is not interfering with the touchscreen. Remove your case or screen guard and see whether the issue has been resolved.
  • Restart your phone by holding down the power key until your device vibrates and turns off, then turn it back on. This will delete any temporary files which could be causing the problem.
  • Go into your settings – display to see whether enabling increased touch sensitivity helps.
  • Make sure that your touchscreen is not dirty by cleaning it with a microfiber cloth.
  • Attempt to remove applications or widgets that could be causing the problem, or factory reset the phone and then selectively reinstall all necessary applications.
  • If you have completed a factory reset and you are still having problems, then the issue could be with the hardware or operating system within your phone. In this case you will have to approach your retailer or Samsung for a replacement.

Problem #3 – Phone doesn’t turn on

samsung galaxy s5 aa (1 of 36)

Some people have reported that the phoneoccasionally refuses to boot. Although buttons light up as they are expected to, the screen stays blank.

Potential Solutions:

  • Try pressing on the battery in your handset to make sure that all of the pins are making contact with the phone.
  • Restart your phone.
  • When you can access your phone, try going into settings – accessibility –vision – dark screen, and ensure that this has been turned off.
  • Try removing your protective case or cover to see whether excess pressure is having an effect on the way that your phone functions.
  • A rogue application could be causing the problem, so attempt booting your phone into safe mode. If you no longer suffer with the issue in safe mode, then try doing a factory reset and being selective about the applications that you reinstall, or remove your applications one by one.
  • Back up any files that you do not want to lose and perform a factory reset. If this does not work, then you may need to contact your retailer or Samsung for a replacement.

Problem #4 – Issues with the Wi-Fi connection

samsung galaxy s5 aa (20 of 36)

A lot of smartphones have issues when it comes to connecting to Wi-Fi, and it the Samsung Galaxy S5 is no exception.

Potential Solutions:

  • Try turning your router and your Galaxy S5 on and off again.
  • Make sure that you are not in power saving mode, as this can have an effect on your Wi-Fi connection.
  • Go into your settings -Wi-Fi, and select the router that you want your phone to connect to. Choose the forget option, and set the connection up again from the beginning.
  • Go to Wi-Fi, tap the name of your network then edit – advanced options, and change your IP settings to
  • Use the Wi-Fi Analyzer app to determine which channel is best for you to use in your location, then go into your IP address and change the channel.
  • Check the MAC filtering that exists on your router to ensure that your Galaxy S5 is listed.

Problem #5 – Bluetooth doesn’t connect

samsung galaxy s5 aa (21 of 36)

Some users of the Galaxy S5 encounter problems when they try to connect their phone to their cars or other devices through Bluetooth.

  • Go into apps – settings – application manager – Bluetooth and select force stop. Tap to clear cache then restart your phone.
  • Check that your Bluetooth car system, or the device that you are trying to connect to is working properly by resetting it. You can cause the device to forget all pairings, and do the same thing on your Galaxy S5, before setting up the connection again.

Problem #6 – Can’t be heard on calls, or cannot hear caller

samsung galaxy s5 aa (12 of 36)

Some users have complained that they have issues with the audio when they are making calls. Either they cannot hear the caller, or the caller cannot hear them.

Potential Solutions:

  • Hold the power key down on your phone until it vibrates and turns off, then remove your SIM card and take out the battery. Leave the phone alone for some time, then replace the SIM card and the battery and turn the phone back on to see whether the problem has been resolved.
  • Check the microphone on your phone. On the Galaxy S5, this is the small hole towards the bottom of your handset. You can use compressed air to blow into the hole and ensure that no crumbs or dust particles are blocking the sound.
  • Restart your phone.
  • Clear the Cache partition. See instructions on how to do this below.
  • If you are using a Bluetooth accessory, turn your Bluetooth off to check if this makes any difference. You may have to go into your settings and have your phone forget paired devices if this does not work.
  • If you continue to suffer from the same problem, then you will have to request a replacement.

So there you have some of the most common problems that users are having with the Samsung Galaxy S5. We will continue to update this list if new problems or solutions arise, and as usual, we encourage you to get in touch with us if you have any issues that we haven’t mentioned. Also, if you have experienced one of the issues listed above, let us know how our solutions worked for you. Remember that while software issues can come up from time to time, it’s always important to keep your device safe from external factors, such as accidental bumps and drops. Don’t forget to checkout our roundup of some of the best protective cases and covers for the Samsung Galaxy S5.

Talk about your Galaxy S5 problems in our Samsung Galaxy S5 forums


Here are the guides on how to factory reset your Samsung Galaxy S5, boot into safe mode, and clear the cache partition.

How to reset using phone options:

  • Go into Settings – User & Backup
  • Tap Backup & Reset
  • Select Factory Data reset
  • Confirm that you want your Galaxy S5 to reset
  • Enter the password required for your device
  • Your phone should automatically reboot

How to Factory Reset Using Hardware Keys

  • Turn your Samsung Galaxy S5 off
  • Hold down the Home button, volume up button and power button until you can see the Android on screen
  • Use the volume down key to highlight factory reset/wipe data
  • Use the power button to select
  • Use the volume buttons to highlightyes and then press the power button to select it.
  • Wait until you see the option to reboot system, then use the power button to select it
  • Your phone should automatically reboot

How to Boot into Safe Mode:

  • Turn the Galaxy S5 off
  • Tap the power key to turn back on.
  • Once the Samsung logo appears, hold the volume down key

How to Clear the Cache Partition:

  • Turn the Galaxy S5 off using the power key followed by the power off option
  • Press and hold the Home, Power and Volume up key until the handset vibrates
  • When the handset vibrates, let go of the Power button
  • When the recovery screen appears release the other two buttons.
  • Use the Volume down key to select wipe cache partition
  • Select with the Power button

Samsung Gear S will have own Plan on Sprint

Posted by wicked October - 19 - 2014 - Sunday Comments Off

samsung-gear-s-frontSamsung’s Gear S is going to be the first popular SmartWatch with a 3G connection, so there are a lot of questions to be answered about how the device will be used practically as a separate device on a wireless plan.

It seems that as far as Sprint goes, your Gear S can be used on one of two plans: as a standalone device, and as a Family Share Pack device. Both options cost the same at $10 per month. The Standalone device includes 1000 minutes, 1000 text messages, and 100 MB of data, with a 40 cents/min and 20 cents/msg overage charge. The Family share pack gives unlimited talk and text and shares whatever data package you have.

If you’re connected to your phone via Bluetooth, you won’t be using your messaging or minutes for handling calls or texts. You can also connect to  Wi-Fi to avoid using up your data package when you’re somewhere with the option available.

The other main carriers should follow suit soon and announce plans designed for the Gear S and other standalone smartwatches since Samsung is unlikely to be the only one working on this type of device. Stay tuned for more information about the Gear S, including release date, carrier availability, and pricing.

Source: Phandroid

Come comment on this article: Samsung Gear S will have own Plan on Sprint

T-Mobile now rolling out Android 4.4.4 KitKat update for Galaxy Note 10.1 (2014 Edition)

Posted by wicked October - 18 - 2014 - Saturday Comments Off

note-10.1-banner

If you own a T-Mobile-branded Galaxy Note 10.1 (2014 Edition) today could just be your lucky day as the operator has just started rolling out the much-anticipated Android 4.4.4 KitKat update to all its LTE variants of the slate currently located in the United States.

When perusing the device’s update history page on Samsung’s website we were somewhat flabbergasted to say the least as, historically, tablet updates rarely happen in the US due to the sheer amount of carrier involvement that’s entailed in adapting the SDK to suit their requirements.

Unfortunately, neither the operator or the manufacturer provided a changelog for the upgrade, but seeing as it’s a bump to the latest version of Android we presume it will bring all of the usual changes, including: faster multitasking, smart caller ID, SMS-to-Hangouts integration, Cloud Print and QuickOffice.

To see if your tablet is eligible for the update, head into “Settings,” then “About Device,” and select “Check for Updates”. If a pop-up window doesn’t appear prompting you to upgrade, don’t worry. It means that the update is not ready to be pushed out to your device, just yet. But when it is available, you will receive a push notification requesting you to download and install it.

Come comment on this article: T-Mobile now rolling out Android 4.4.4 KitKat update for Galaxy Note 10.1 (2014 Edition)

Intel-powered Samsung Chromebook 2 Pre-order Available on Amazon, Priced at $249

Posted by wicked October - 17 - 2014 - Friday Comments Off

Chromebooks generally sell well, but Samsung’s Chromebook 2 may not have done as well as the company had hoped it would. Perhaps the aging Exynos 5 Octa processor or questionable build quality left consumers unimpressed. Whatever the reason, the Korea-based electronics maker is making another go of it with a new and improved Chromebook 2 model that ditches ARM for Intel silicon.

Unlike the version released earlier this year, the revised Chromebook 2 packs a fanless Intel Bay Trail processor. That upgrade comes at the unfortunate expense of RAM and display quality – 2GB compared to 4GB in the ARM variant, and a 1366 x 768 screen versus Full HD, but Samsung did not skimp elsewhere.

The Chromebook 2’s sides, USB ports, and display have been reinforced by metal. Not all developments in the design department are positive, though. The Chromebook 2 retains the bizarre stitched leather with silver highlights of its predecessor.

Unique to the Chromebook 2, Google Help is an Amazon Mayday-like video support app. Representatives will be available to assist with any Chrome OS issues users may encounter, so long as they call business days between the hours of 10 a.m. to 7 p.m. EST.

For a device with up to 9 hours of battery life at $250, the Chromebook 2 is not necessarily a bad purchase. Truthfully, though, there are better options out there at only slightly higher prices.

Amazon Link

Via: Chrome Story

Intel-powered Samsung Chromebook 2 Pre-order Available on Amazon, Priced at $249 is a post from: Droid Life

Samsung developing flexible ‘rollable’ batteries

Posted by wicked October - 17 - 2014 - Friday Comments Off

Say what you want about Samsung, but these guys have invested a ton of what they earn in profits back into their in-house R&D – which is why they don’t rely so heavily on outside suppliers all that much. The Galaxy Note Edge is really a shining evidence of how they have furthered their in-house AMOLED technology. But Samsung won’t stop with display technology – it is reportedly investing much in flexible batteries, the kind you can use with action-type wearable devices.

Samsung is putting a lot of focus on the wearable market which is now a pretty competitive market after the gadgets launched this year, specifically at the recent IFA 2014 in Berlin. That is why they are investing in batteries that will accept curved form factors and roll-able devices. Imagine what that could contribute to the general lightness and flexibility of a device.

Recently, Samsung SDI unveiled their progress in this area during the ongoing InterBattery 2014 exhibition in Seoul, South Korea. Using its own materials and design, Samsung unveiled a battery that would still function even when rolled like a paper cup. Pretty nifty, if we may say so.

samsung-flexbattery_1

We can think of one startup project that might need this – the flexible Portal fitness tracker-slash-smartphone – but sadly, Samsung has put a 3-year development period for their flexible batteries. The Portal is due to debut next year. Samsung may need to realistically consider what products it will use the technology on, and if they can find the raw materials to mass produce such a technology.

SOURCE: G for Games

MultiROM now ported for the Samsung Galaxy Note 2

Posted by wicked October - 17 - 2014 - Friday Comments Off

We’ve been giving you a lot of updates regarding which devices now have working MultiROM ports just because we understand that sometimes productivity demands being able to tweak an OS just the way you want it. Or maybe because being able to boot into different ROMs without deleting your OS is just a cool thing to do. Whatever it is, we’re adding to that list today with a MultiROM port for the hugely popular Samsung Galaxy Note 2.

The port for the Galaxy Note 2 – also known by its model number the N7100 – was developed by XDA senior member “tilaksidduram”, but really, all of these would not be possible if not for the work of XDA developer “Tassadar” who first developed the system.

Galaxy_Note_2

There are special implementations that need to be done to run MultiROM on the Galaxy Note 2 – the device that needs to run MultiROM should be running a kexec-hardboot patched kernel. The full instructions are made available by the port maker via the official forum thread here. And as always, there will be small kinks, but the developer said that they are progressing on ironing those out.

Would you believe that the Galaxy Note 2 is already a two-year old device? Considering that it is still hugely popular, there will still be people out there using the device as their main phone. We hope that this cool new tweak will help in one way or another.

SOURCE: XDA

According to a new FCC filing, Sprint will carry the Galaxy Note Edge

Posted by wicked October - 17 - 2014 - Friday Comments Off

samsung_galaxy_note_edge_curved_not_bent

For a device that is going to be very limited at launch, the Samsung Galaxy Note Edge is going to be available in a lot of places. We already know it will be available through T-Mobile, and we’re pretty sure AT&T and US Cellular will be getting it as well, but according to a new FCC filing, it seems that Sprint will be getting Edge-y as well. 

edge-sprint-fcc

The new filing is for an Edge with the model number “SM-N915P” and offers support for Sprint’s network (LTE band 26, LTE band 41 and LTE band 25). It will be interesting to see how the device is received by consumers, and if Samsung decides to produce more of the unique handset. No word on stateside pricing, but judging by what we’ve seen overseas, it is safe to assume it won’t be cheap. Any readers out there going to try and get an Edge at launch?

Source: FCC
Via: G For Games

Come comment on this article: According to a new FCC filing, Sprint will carry the Galaxy Note Edge

Samsung’s Intel-based Chromebook 2 availability and pricing announced

Posted by wicked October - 17 - 2014 - Friday Comments Off


samsung_chromebook_2

Earlier in the year, Samsung released the Exynos powered Chromebook 2 in both a 11.6-inch and 13-inch variety. The Exynos powered device however met with much criticism regarding its ability (or lack thereof) to multitask well compared to Intel based Chromebook options. Today, Samsung is adding a new Chromebook 2 option that’s powered by an Intel processor. The chip under the hood, the fanless Celeron N2840 chipset running at 2.58GHz.

The Intel Chromebook 2 sports 2GB of RAM, and according to Samsung the laptop has an improved design. The USB ports, as well as the four corners are now metal-reinforced, as is the display. it still has the faux leather stitching like the original Chromebook 2 and Note 3, and features a 1,366 by 768 screen.

A new Google Help app that Samsung collaborated with Google on, allows users unfamiliar with ChromeOS to click a button and be connected to a support representative from Samsung’s operation center in North Carolina, a la Amazon Mayday. They’ll be able to take control of your screen, show you how to accomplish tasks such as changing settings, or even help fix problems. However unlike Mayday, you’ll only have access to support from 10 a.m. to 7 p.m. eastern time, Monday through Friday.

You’ll be able to pre-order the new Chromebook starting today for $250. Otherwise you’ll only have to wait a week until it’s available through retail channels. If you do make this you’ll be happy to know that you’ll get 9-hours of juice before you have to throw the Chromebook on the charger.

source: The Verge

Come comment on this article: Samsung’s Intel-based Chromebook 2 availability and pricing announced

T-Mobile Galaxy Note 4 receiving minor update

Posted by wicked October - 17 - 2014 - Friday Comments Off

note4-update-660x391With today being the day that the Note 4 is launching in the United States officially,  and T-Mobile customers who pre-ordered the Samsung Galaxy Note 4 getting a nice surprise earlier this week when they started receiving their orders, users on the uncarrier network are seeing a minor update pop up. The 65MB update looks to fix performance problems and increase battery performance. The carrier’s web site has nothing yet regarding details on the new update but if you’re on T-Mobile and have a Note 4, you should see a notification pop up. If not you can manually check for the update in the settings menu.

source: T-Mo News

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Galaxy Note 4 now available on US carriers

Posted by wicked October - 17 - 2014 - Friday Comments Off

Note-4-s-pen-5

As promised, the Samsung Galaxy Note 4 is now on sales in countries from around the world, including the UK (check out the availability there), India, the US, and Canada.

The Note 4 was officially unveiled in early September at IFA, but Samsung only extended its availability in most world markets today, perhaps in an effort to build up inventory ahead of what shapes up to be high demand.

Here’s what you need to know about the Galaxy Note 4’s US availability and price:

Carrier versions

AT&T

  • On AT&T, the Galaxy Note 4 will be available for a pricey $825 unlocked or with a $299 down payment and a 2-year contract.
  • If you want to go the monthly installment route, you have two options: Next 18 – 24 x $34.42 or Next 12 – 12 x $41.30.
  • The AT&T Galaxy Note 4 is available in black or white.
  • Activation fees apply. Trade-in offer available. Free shipping.
  • Get the AT&T Galaxy Note 4

Verizon

  • On Verizon, the Galaxy Note 4 will be available from October 23 for $699 unlocked or with a $299 down payment on a 2-year contract.
  • If you want to go the monthly installment route, you have this option: Verizon Edge – 24 mo. x $29.16.
  • The Verizon Galaxy Note 4 will be available in black or white.
  • Activation fees apply. Trade-in offer available. Free shipping.
  • Pre-order the Verizon Galaxy Note 4
  • Get a guaranteed $200 trade-in from Samsung for any working smartphone, valid until October 22.

T-Mobile

  • On T-Mobile, the Galaxy Note 4 is available today for $ 749 unlocked.
  • If you want to go the monthly installment route, you have this option:24 mo. x $31.24.
  • The T-Mobile Galaxy Note 4 is available in black or white.
  • Activation fees apply. Trade-in offer available. Ships in 4-7 days.
  • Buy the T-Mobile Galaxy Note 4

Sprint

  • On Sprint, the Galaxy Note 4 is available today for $ 720 unlocked or with a $299.99 down payment on a 2-year contract.
  • If you want to go the monthly installment route, you have this option: Easy Pay 24 mo. x $30.
  • The Sprint Galaxy Note 4 is available in black or white.
  • Activation fees apply. Trade-in offer available. Free shiping.
  • Buy the Sprint Galaxy Note 4

US Cellular

  • On US Cellular, the Galaxy Note 4 is available today for $ 16 unlocked or with a $299.99 down payment on a 2-year contract.
  • The US Cellular Galaxy Note 4 is available in black.
  • Activation fees apply. Trade-in offer available. Free shiping.
  • Buy the US Cellular Galaxy Note 4

For more details on the Galaxy Note 4, check out our Note 4 review or watch the video:

https://www.youtube.com/watch?feature=player_detailpage&v=2Eibt5_0EVo

Are you buying a Note 4 today?

Next: Best Galaxy Note 4 cases

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