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Customers wanting “good” wireless service is a bar too-high

Posted by wicked September - 2 - 2014 - Tuesday Comments Off

Angry Wireless Customer nevermorenonsense

Over the last few years, wireless service on the whole has been improving in the United States. In some cases, wireless providers had nowhere to go but up as they were consistently finishing dead last in customer satisfaction rankings dating back to 2009. In fact, just last year Sprint was still finishing last or near dead last in most customer satisfaction rankings. In those same rankings, T-Mobile and AT&T received average results while Verizon did indeed get good marks.

In a recent survey conducted by traffic management vendor Vasona Networks, 72 percent of consumers said that they expect their mobile networks to provide “good mobile data performance.”

Vasona therefore took these results to mean that such a high number of people wanting “good” service was too much to expect from our wireless carriers. In fact, according to Vasona’s press release, a consumer wanting good service meant that “consumers have increasingly stringent expectations when it comes to mobile broadband.”

“As mobile operators expand 4G service, consumers are setting a high bar for broadband performance.” - John Reister, Vasona VP Marketing & Product Management

Considering that Americans pay the most in the world for their mobile data plans, why is it that crazy to demand “good” service?

SenzaFili_CostPerBit SenzafiliConsulting

Other results include:

  • The importance of mobile Internet performance when choosing a service provider rose from 29% in 2013 to 32% this year;
  • Expectations of “good mobile data performance” rose from 64% to 72%; and
  • Respondents who hold their mobile operator most responsible when apps don’t function properly rose from 40% to 55%.


Source: FierceWireless;

AT&T’s $100 new line promotion is back!

Posted by wicked August - 29 - 2014 - Friday Comments Off

AT&T logo [aa] (2) gruntzooki/Flickr

Carriers have been all about throwing around cash incentives for the past couple weeks. It all started when T-Mobile offered a free year of unlimited 4G LTE data to those who switch from the other 3 major carriers. Cricket then responded by offering a $100 credit to those who switch from T-Mobile (specifically).

T-Mobile’s archenemy and Cricket Wireless owner was not going to keep its arms crossed, though. Without making much fuzz, the AT&T is now bringing back its $100 credit for new lines. The battle is real, and though AT&T didn’t say much this is probably their way of discretely giving Magenta the finger.

john_legere_t-mobile_hero iMore

It’s relatively simple to take advantage of this deal, but it has its conditions. Of course, this is only for new lines, but subscribers must also sign up for AT&T Next to take advantage of this offer. Take care of those two factors and your bill credit will show up on your account 3 months after.

By the way, this bill credit offer has an expiration date.

With all the juicy details out of the way – which company are you giving your cash to? T-Mobile’s deal is very enticing to those who need their unlimited data, but Cricket’s $100 credit may be tempting as an immediate reward. AT&T’s deal is definitely a process, but it’s a good incentive, nonetheless.

By the way, this bill credit offer has an expiration date. You best make a decision quick if you are thinking of going with AT&T! You need to sign up before September 30th, giving you about a month to take care of business.


Source: AT&T;

T-Mobile Uncarrier 7 event scheduled for September 10th

Posted by wicked August - 29 - 2014 - Friday Comments Off

t-mobile-personal

There was a time not that long ago when T-Mobile found itself struggling to bring in new customers and was decisively stuck in fourth place among the big U.S. carriers, at least in terms of subscribers. Then the uncarrier move began, and T-Mobile started stirring the pot by calling out its competitors and changing up industry standards. This new strategy has won Tmo millions of new subscribers and while T-Mobile is still just the fourth biggest carrier, they are closing the gap in between it and Sprint by the day.

It seems that T-Mobile isn’t content to let things stand as they are either, as the Uncarrier has now announced the “Uncarrier 7.0” event with the tag-line “This time it’s personal”. The latest T-Mobile event will come September 10th at 12:30PM in San Francisco, just a day after the unveiling of the next-gen iPhone and just a week after the Note 4’s announcement at IFA.

As for what we can expect to see? Honestly, we have no clue. Some of T-Mobile’s past moves have included removing two-year contracts, providing free tablet data, international data coverage and unlimited music streaming with select services. All we can say is that the latest tag-line is probably a hint at what’s coming, if we can only decipher it. What would you like to see from T-Mobile next? Have you been impressed by T-Mobile’s uncarrier initiative so far?


Via: The Verge, Business Insider;

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T-Mobile Un-carrier 7.0 event being held on September 10

Posted by wicked August - 29 - 2014 - Friday Comments Off

T-Mobile_logo

The next phase in T-Mobile’s route to carrier domination continues on September 10. On that date, T-Mobile will be holding Un-carrier 7.0 at a store in San Francisco. This is one day after Apple unveils its next iPhone and any other products, so T-Mobile could be piggybacking off of their attention. The invite for the event says “This time it’s personal.”

What do you think John Legere & Co. have in store with Uncarrier 7.0?

Source: TmoNews

Come comment on this article: T-Mobile Un-carrier 7.0 event being held on September 10

T-Mobile,MetroPCS to get Alcatel OneTouch Fierce 2, Evolve 2

Posted by wicked August - 28 - 2014 - Thursday Comments Off

T-Mobile and MetroPCS have announced that they will be getting a pair of new smartphones this fall from Alcatel Onetouch. The new smartphones include the Fierce 2 and the Evolve 2 and they are designed for people looking for devices on a budget. The Fierce 2 will land at T-Mobile on September 10 and will sell for $0 down and $5.25 monthly for 24 months.

This smartphone has 4G connectivity and a 1.2GHz quad-core processor along with a 5-inch qHD screen. The Evolve 2 is aimed at entry-level buyers of smartphones and will hit the store on September 10 for $3.30 monthly for 24 months on the T-Mobile Equipment Installment Plan.

The Evolve 2 smartphone is a 3G device, uses a 4-inch WVGA screen, and has a 5MP rear camera. The operating system for both devices is Android with the Evolve 2 using KitKat. Exactly which Android version the Fierce 2 uses is unknown.

The T-Mobile Equipment Installment Plan is the way that you pay for devices with T-Mobile and keep the carrier from having to provide subsidies. Both of these devices will hit MetroPCS stores later in the fall.

SOURCE: T-Mobile

Cricket offers new customers $100 for switching from T-Mobile or MetroPCS

Posted by wicked August - 28 - 2014 - Thursday Comments Off

Screen shot 2014-08-28 at 7.55.00 AMEver since T-Mobile launched their Uncarrier initiative, other companies have had to think of creative ways to stay competitive. Eager to take away T-Mobile’s spot as the #1 prepaid carrier, Cricket (and its parent company AT&T) have announced that anyone who switches to their service from T-Mobile or its sister company MetroPCS will receive a $100 bill credit. In order to get the bill credit customers only need to sign up for service and port their existing phone number to the new plan. Not a bad deal at all, but is it enough to make an impact on T-Mobile’s enormous customer base? Let us know in the comments.

Source: Cricket

 

Come comment on this article: Cricket offers new customers $100 for switching from T-Mobile or MetroPCS

T-Mobile adds 6 more services to Music Freedom package

Posted by wicked August - 28 - 2014 - Thursday Comments Off

When T-Mobile launched its Music Freedom feature two months ago, it made its music-loving subscribers very happy since they could now listen to several music streaming services without it affecting their data quota. Now they’ll be even happier as the uncarrier added six more music streaming services to the package, with one more important one to go and soon to be added due to increasing public demand.

T-Mobile’s Simple Plan subscribers have been enjoying having iHeart Radio, iTunes Radio, Pandora, Rhapsody, Samsung Milk, Slacker, and Spotify not affect their plan’s data output, since these music services are known to use up heavy data bandwidth. Music Freedom has now added six more to their list with AccuRadio, Black Planet, Grooveshark, Radio Paradise, Rdio, and Songza.

Notably missing is Google Play Music. When T-Mobile did a survey on which music service they should add next, this topped the survey which was answered by almost 750,000 people. They assured subscribers that they are working on adding the service to the Music Freedom later this year. President and CEO John Legere said that the goal of this program is still to “set all your music free” since being a “music freak” himself, he knows how important removing the burden of data consumption for the streaming services is.

Since they started Music Freedom two months ago, T-Mobile says there have already been 7,000 terabytes of music streamed through their network. As compared to before when these services were still part of the data plan, there are now 5 million more tracks played each day. If you know of any other music streaming provider that should be part of the program, you can submit it through their open submission process.

SOURCE: T-Mobile

VIA: SlashGear

T-Mobile, MetroPCS carrying new Alcatel OneTouch handsets this fall

Posted by wicked August - 27 - 2014 - Wednesday Comments Off

metropcs-t-mobile

Both T-Mobile and MetroPCS will have devices available from Alcatel OneTouch this fall. The carriers will both offer entry-level devices in the form of the Fierce 2 and the Evolve 2. Through T-Mobile, the monthly price for each handset with an equipment installment plan will not exceed $5.50; therefore, it is pretty clear that this device is targeted at someone getting a smartphone for the first time or someone in need of a budget device. T-Mobile and MetroPCS are the first carriers to be getting these two from Alcatel OneTouch.

The Fierce 2 is the stronger of the two devices announced today. It has a 5-inch display, though the resolution is qHD, and packs a quad-core processor with 1GB of RAM. The 4GB of internal storage is met with a 32GB microSD card slot. A 5MP camera is on the back and a VGA camera sits up front. The Fierce 2 is powered by a 2000mAh battery. With $0 down, the Fierce 2 costs $5.25 per month for two years.

The Evolve 2, on the other hand, is a little different. The display is a smaller 4 inches and the resolution is lowered to WVGA. The dual-core processor is clocked at 1.3GHz and the amount of RAM is 512MB. Like the Fierce 2, the Evolve 2 has 4GB of storage with a microSD card slot. A 5MP is on the back, again, but the front has a VGA camera. There is a 1400mAh battery and the monthly price for the Evolve 2 is $3.30 across twenty-four months.

Both devices ship with Android 4.4 KitKat. T-Mobile will have both devices available on September 10 with MetroPCS following that release later this fall.

Source: T-Mobile

Come comment on this article: T-Mobile, MetroPCS carrying new Alcatel OneTouch handsets this fall

T-Mobile nearly doubles the amount of music streaming options on Music Freedom

Posted by wicked August - 27 - 2014 - Wednesday Comments Off

T-Mobile_Logo_02_TA

T-Mobile announced Music Freedom in June, which allows you to stream from your choice of 8 music apps with no penalty against your data cap. Today, they are nearly doubling that effort by adding AccuRadio, Black Planet, Grooveshark, Radio Paradise, Rdio and Songza.  You already had the ability to stream iHeartRadio, iTunesRadio, Pandora, Rhapsody, Samsung Milk, Slacker and Spotify through the service bringing the total to 13.

It appears one major service is missing and that is Google’s Play Music. If you remember, shortly after the announcement of Music Freedom, T-Mobile asked customers what service they wanted most. Play Music killed it, but for whatever reason, it didn’t make this cut. However, T-Mobile did say they are “on track to add” the service later this year.

Is there anything else that you use that T-Mobile is missing?

source: T-Mobile

Come comment on this article: T-Mobile nearly doubles the amount of music streaming options on Music Freedom

T-Mobile Doubles Number of Music Freedom Services, Google Play Music Coming Eventually

Posted by Kellex August - 27 - 2014 - Wednesday Comments Off

T-Mobile announced this morning that it has doubled the number of streaming music services available through its Music Freedom movement. Also, the winner of its social voting poll, where customers told T-Mobile the music service they would most like to see included in the service, has concluded. Google Play Music ran away with the vote by gobbling up almost 750,000 votes. 

The new services include AccuRadio, Black Planet, Grooveshark, Radio Paradise, Rdio, and Songza. The previous list included Pandora, iHeart Radio, iTunes Radio, Rhapsody, Spotify, Slacker, and Milk Music. If you use any of these services, T-Mobile will not count the data they use against your data plan.

As far as Google Play Music goes, now that it has won the fan vote, T-Mobile would only say that along with its win, we should see it added to the list “later this year.”

Via:  T-Mobile

T-Mobile Doubles Number of Music Freedom Services, Google Play Music Coming Eventually is a post from: Droid Life

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